Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers by Kristin Anderson and Ron Zemke

Introduction: About This Book -- Pt. 1. Pat Answers To Peevish Questions And Provocative Customer Comments -- Pt. 2. Smart Answers To Even Tougher Questions -- Pt. 3. Questions With No Easy Answers -- Pt. 4. Getting Service As Good As You Give: The Amazingly Simple Secret Of The Ten-second Connection -- Pt. 5. Customers Say The Darnedest Things. Kristin Anderson & Ron Zemke. Includes Bibliographical References (p. 139-140). This 1995 AMACOM Paperback is in good condition.

ISBN: 9780814478844 SKU: 1276481 Note: Any image shown is from a stock photo and is not the actual book.

SKU: 1276481
Location: Business