Getting Past No: Negotiating with Difficult People by William Ury

We All Want To Get To Yes, But What Happens When The Other Person Keeps Saying No? How Can You Negotiate Successfully With A Stubborn Boss, An Irate Customer, Or A Deceitful Coworker?In Getting Past No, William Ury Of Harvard Law School S Program On Negotiation Offers A Proven Breakthrough Strategy For Turning Adversaries Into Negotiating Partners. You Ll Learn How To:- Stay In Control Under Pressure- Defuse Anger And Hostility- Find Out What The Other Side Really Wants- Counter Dirty Tricks- Use Power To Bring The Other Side Back To The Table- Reach Agreements That Satisfy Both Sides NeedsGetting Past No Is The State-Of-The-Art Book On Negotiation For The Twenty-First Century. It Will Help You Deal With Tough Times, Tough People, And Tough Negotiations. You Don T Have To Get Mad Or Get Even. Instead, You Can Get What You Want!

Publisher:	Random House Business
Year:	1992
Binding:	Paperback
ISBN:	9780712655231
Condition:	Very Good
Description:	Owner's Name inside. Owner's sticker on front cover.

Note: This image is from a stock photo and may differ from the actual cover.

SKU: 1591927
Location: Business