From reengineering to Total Quality Management to Quality Function Deployment, there's an endless array of prepackaged programs and management mantras purported to launch companies to 'world class' status. Unfortunately, all too many companies blindly sign up for these 'cures' without a clear understanding of what they can and can't do. This 1996 Basic Books Paperback is in
Fair condition.
ISBN: 9780201441956 SKU: 1197043 Note: Any image shown is from a stock photo and is not the actual book.
